Issues and challenges in estimating customer equity

نویسندگان

چکیده

برای دانلود باید عضویت طلایی داشته باشید

برای دانلود متن کامل این مقاله و بیش از 32 میلیون مقاله دیگر ابتدا ثبت نام کنید

اگر عضو سایت هستید لطفا وارد حساب کاربری خود شوید

منابع مشابه

Sandwich Generation Issues and Challenges

Today, with the increase in the elderly population and life expectancy, the need to use care services for this significant part of the population is increasing. Beliefs, cultures, and social norms among different ethnicities and races are vital in the extent and nature of care. Two types of care exist, informal and formal. According to statistics by the Secretariat of the National Council on Ag...

متن کامل

Measuring Customer Acquisition Value: A Comprehensive Approach to Customer Equity

In information technology era, databases are known asone of the most valuable resources for organizations, especially usedin database marketing. Customer Equity is a key concept in DatabaseMarketing which integrates customer acquisition, retention and development.From the perspective of customer equity, customers are theprimary source of both current and future cash-flows. Customer equitymodels...

متن کامل

Estimating Customer and Time

In this paper we establish a joint central limit theorem for customer and time averages by applying a martingale central limit theorem in a Markov framework. The limiting values of the two averages appear in the translation terms. This central limit theorem helps to construct confidence intervals for estimators and perform statistical tests. It thus helps determine which finite average is a mor...

متن کامل

Investigating the Factors Affecting Customer-Based Brand Equity in Selected Private Hospitals in Tehran and Kerman

Introduction: Branding is one of the most important needs of any organization to survive and improve the quality of provided products and services. Today, branding is also being increasingly used by health organizations and has become one of the important elements for improving the quality of services provided by hospitals as the main body of health services. In the present study, the factor...

متن کامل

7 What Drives Customer Equity

Business executives can answer such questions by focusing on customer equity—the total of the discounted lifetime values of all the firm’s customers. A strategy based on customer equity allows firms to trade off between customer value, brand equity, and customer relationship management. We have developed a new strategic framework, the Customer Equity Diagnostic, that reveals the key drivers inc...

متن کامل

ذخیره در منابع من


  با ذخیره ی این منبع در منابع من، دسترسی به آن را برای استفاده های بعدی آسان تر کنید

ژورنال

عنوان ژورنال: Journal of Direct, Data and Digital Marketing Practice

سال: 2006

ISSN: 1746-0166,1746-0174

DOI: 10.1057/palgrave.dddmp.4340537